Latoshia R. Jones

4660 Martin Luther King Jr Ave SW Apt. A502

Washington, DC 20032

Phone: 8037473832

E-mail: latoshiajones@yahoo.com

 

    OBJECTIVE:

To obtain a career opportunity within the Information Technology Field that will provide growth and leadership opportunities.

 

HIGHLIGHTS OF QUALIFICATIONS:

13+ years of experience as an Information Systems Technician

11+ years of experience as a Telecommunications Supervisor and Messaging Operator

11+ years of experience as Helpdesk and Customer Support Technician

 

EDUCATION/MILITARY TRAINING

Navy Training Command- IT “A” School Great Lakes, IL Oct 2002-Feb 2003

Navy Transmission Systems Technician- IT “C” SchoolNorfolk, VAApr 2004-July 2004

Navy Journeyman Network Adminstrator- IT “C” SchoolVirginia Beach, VAJun 2008-Aug 2008

Comptia Network+ CE CertificationAlexandria, VAApr 2009-Present

Comptia Security+ CE CertificationAlexandria, VADec 2010-Present

Westwood College School of Justice- AAS:Criminal JusticeArlington, VAOct 2011-Oct 2013

Westwood College School of Justice- BS:Criminal Justice Arlington, VAOct 2013- July 2014

 

SECURITY CLEARANCE

Top Secret (Inactive) 2015

Public Trust (Active) 2015

 

EXPERIENCE:

 

INSIGHT GLOBAL, LLC Quantico, VA

SYSTEM ADMINISTRATOR (MID)July 2015- October 2016

 

·              Under minimal direction, coordinates operational designs, develops support plans, coordinates
implementations, and provides second level support for Local Area Network (LAN), Campus Area
Network (CAN), and Wide Area Network (WAN) solutions encompassing heterogeneous platforms.

·              Develops system support requirements by reviewing and analyzing customer business processes and evaluating available ES and/or supplier capabilities. Supports project teams in implementing new or upgraded designs and coordinates project efforts with support groups.

·              Creates plans that support implementation of changes. Participates in system support design and performance evaluation reviews.

·              Advises on distributed network computing issues and maintains security and integrity standards
and controls. Assists in the evaluation, testing and recommendation of hardware, software, and network configurations based on customer need.

·              Coaches others in the application of new operational support technologies. Analyzes user requirements and statistics to identify trends and resolve performance issues.

·              Coordinates and approves updates of the site administration documentation. Keeps abreast of emerging operational support technologies and industry trends. Recommends appropriate price/performance improvement opportunities.

LOCKHEED MARTINFord Island, HI

NETWORK DATA ANALYST April 2015 – June 2015

 

·              Utilizes network monitoring tools to identify problems or help customers
requiring assistance with network hardware, software, or inquiries within and throughout DISA global enterprise.

 

·              Provides problem determination/resolution based upon personal experience, expert
opinion and standard operating procedures (SOP), including immediate resolution
to DISA global or national security impacts.

 

·              Performs network security and threat analysis with other network technologists that are involved in
network monitoring and maintenance, configuration management, and customer
support.

 

·              Documents and proposes solutions for DISA network security problems while work with
appropriate personnel to achieve resolution. Participate in resolution of
service-related issues.

 

·              Interfaces with DISA network users and supports Department of Defense (DOD) and military organizations to ensure smooth flow of communications in all directions. Serves as a Configuration Item Manager (CIM) for team network devices.

 

 

BAE SYSTEMS(6 month contract)Fort Belvoir, VA

NETWORK ADMINISTRATOR November 2014 – Present

 

·                     Assists with trouble shooting and administration of existing network systems and troubleshoots basic network problems.

 

·                     Performs routine testing of assigned systems and reports on results. Monitors the network and reports system failures. Provides analysis and reports on network throughput and bandwidth availability.

 

·                     Performs installations of assigned network components. Coordinates complex technical support troubles, leads moderately complex program system upgrades, and schedules enterprise wide network outages.

 

·                     Monitors the networks and reports network failures and degradations to technical control centers and program leadership; Creates network access accounts for program technicians requiring core network access. Maintains Remedy relational databases for communication systems information and network IPs.

 

·                     Manages network and satellite access for various data communication systems, develops and disseminates operational briefings for senior leadership.

 

 

 

 

 

PENTAGONArlington, VA

SR. TELECOMMUNICATIONS ANALYST                                           January 2012 – November 2013

 

·              Provided desk side resolutions for all Network/Server hardware/software issues to include desktops, laptops, telephones and other Voice over Internet Protocol (VoIP) interface devices.

 

·              Provided installation and maintenance to Nortel and Avaya Voice over Internet Protocol (VOIP) and Cisco Voice over Siprnet Protocol (VoSIP) devices.

 

·              Configured VoIP and VoSIP devices for operation via Virtual Local Area Network (VLAN) to maximize voice communication operation. Utilized Remedy ticketing system to manage customer services requests and work orders.

 

·              Coordinates VoIP deployments across the enterprise, including VoIP phones and trunking between remote sites and disparate systems. Responsible for performing minor cabling, including drops, power supply connections and telecommunications closet patching and labeling, and firmware updates on telecommunication devices for all Department of Defense employees.

 

·              Developed and monitored VoIP policies and standards for allocation related to the use of computing resources and DOD policy regarding the responsibility of classified information.